At Saurya Safety, we value your trust and satisfaction. If you are not completely happy with your purchase, we’ve made it simple for you to return, exchange, or request a refund. Here’s what you need to know:

Return and Exchange Window

• Products can be returned or exchanged within 30 days from the date of purchase.
• Items must be in their original condition, unused, and accompanied by the original packaging and proof of purchase.

How to Initiate a Return or Exchange

1. Contact our Customer Support team at support@sauryasafety.com with the following details:

• Order number
• Reason for return or exchange
• Photos of the product (if applicable)

2. Our team will guide you through the process and provide further instructions, including the return shipping details.

Refund Processing Time

• Refunds will be processed within 15 days after we receive and inspect the returned item.
• The refund will be credited back to the original payment method used during the purchase.

Important Notes

• Shipping costs for returns are the customer’s responsibility unless the item was damaged or incorrect at the time of delivery.
• Certain items, such as custom or special-order products, may not be eligible for return or exchange.

We are committed to ensuring a seamless experience for you. For any questions or concerns, don’t hesitate to reach out to us at support@sauryasafety.com.